Effective Date: 01.01.2025

At GoZipp Enterprises, we strive to provide you with a seamless shopping experience. In the rare case that you are not satisfied with a product or have received an incorrect or damaged item, we are here to help.

1. Return Eligibility

You may request a return under the following conditions:

• Incorrect item delivered

• Damaged or expired product

• Item missing from the order

• Quality issues (spoiled, broken, unusable)

❗ Note: Perishable items like fruits, vegetables, dairy, and other fresh produce are not eligible for return unless delivered in damaged or spoiled condition.

2. Return Window

• Fresh & Perishable Items: Return request must be made within 2 hours of delivery.

• Packaged & Non-Perishable Items: Return request must be made within 24 hours of delivery.

3. How to Request a Return

You can raise a return request through:

• GoZipp App: Go to My Orders > Select Order > Request Return

• Customer Support: Call or WhatsApp us at +91 7982852274 or email us at contact@gozipp.in

Please include:

• Order ID

• Product name

• Reason for return

• Photo (if applicable)

4. Refund Process

Once your return request is approved:

• Eligible refunds will be issued as:

  • GoZipp Wallet credit (default option)

  • Original payment method (on request and where applicable)

• Refunds will be processed within 2–5 business days after verification.

5. Non-Returnable Items

The following products are non-returnable:

• Opened or used items

• Products without original packaging or invoice

• Sale or clearance items

• Personal hygiene products

6. Cancellation Policy

• Orders can be cancelled before dispatch from our store/dark store.

• Once dispatched, the order cannot be cancelled unless the issue falls under the return criteria mentioned above.

7. Contact Us

If you have any questions or concerns regarding your return or refund, please contact us:

• Phone/WhatsApp: +91 9429692261 / 7982852274

• Email: contact@gozipp.in

• Website: www.gozipp.store